Web Order Returns

At Chinook Footwear, we get it. Sometimes even the best pair of boots just doesn’t fit the bill (or your feet). So, here’s the scoop on how to return that gear you’re not quite ready to take to the jobsite. If the boots were purchased directly from chinookfootwear.com, you may return the unworn pair within 30 days for an exchange or full refund. Unfortunately, we cannot refund your original shipping charge.

IMPORTANT: Product must not show any evidence of wear and must be returned with all its original tags. Product showing any sign of wear or alteration will be returned to the customer. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.

Please visit our RETURNS PORTAL to arrange for ALL returns OR exchanges.

What is Redo?
Optionally, when you opt-in for Redo at checkout for a small fee, the cost of your return shipping label is covered, allowing you to return most items in your order for a refund or exchange for FREE. Some item restrictions do apply, for example, Final Sale or Closeout items may not be covered, but this is rare.
 
 If you decide not to buy Redo you can still return your items via the return & exchange portal, but you will be responsible for the cost of the return shipping label. All returns are subject to the guidelines outlined in this Return Policy.

We do leverage our rate savings to offer you the convenience of prepaid return labels at greatly reduced rates through USPS and FedEx. You will see the fee for this listed in the return portal as a "Handling Fee" and the amount is taken from your refund. Please note that we do subsidize a portion of the cost of the return labels for orders that are being exchanged. Note, when returning an order, the original shipping charge and Redo charge of $4.98 (if applicable) are not refundable. 

In Summary

• Redo Opt-In: Small fee, return shipping covered, most items eligible for a free return or exchange.
• Without Redo: Handle your own return shipping label costs, follow our return policy guidelines.
  
  

Packaging your returns:

Simply put, please return items in packaging comparable to which they were sent. 

All items must be returned in their original condition, including manufacturer packaging, tags & documentation, and any included parts/accessories within 30 days of purchase. Please ensure returns are carefully repackaged similar to how they were received. Please use a suitable shipping box or weather-resistant mailer pouch. DO NOT SHIP FOOTWEAR IN THE FOOTWEAR BOX.  Returns can be refused, and/or restocking fees assessed at our discretion, if items arrive used, or if items and/or packaging is damaged due to improper packing, though again, this is rare.

Please contact us by email or phone if there is an unexpected problem with your order or any special circumstances that would require its return. Contact us at:  info@chinook-usa.com (include your order number in the subject line) or give us a call at 503-906-9090 to answer any questions. 

Exchanges

Please visit our RETURNS PORTAL to arrange for ALL returns OR exchanges.

Customers are responsible for shipping charges on all standard exchanges. We leverage our rate savings to offer you prepaid return labels at greatly reduced rates through USPS. You will see the fee for this listed in the return portal as a "Handling Fee" and the amount taken from your refund.

Please email us at info@chinook-usa.com (include your order number in the subject line) or give us a call at 503-906-9090 to answer any questions.